With 25 years of experience across enterprise technology, audiovisual systems, and live event production, my career has evolved from professional live audio through Apple enterprise solutions to broader technology leadership — with a steady focus on operational excellence, team development, and well-designed workflows.
I bridge technical complexity and business outcomes through practical solutions: dependable helpdesk operations, streamlined AV production, and project delivery that helps teams work more effectively. Where it adds real value, I bring in modern tools — including AI-assisted workflows — to support the work.
Adopting modern tools and automation across enterprise IT, audiovisual production, and project management — applied thoughtfully to improve everyday operations.
Introduced a helpdesk copilot with smart ticket routing and assisted responses, reducing resolution time by 20% and improving user satisfaction.
Used Google Workspace automation to streamline routine administrative tasks and reporting, saving meaningful team capacity each week.
Adopted assisted multi-cam switching, voice-triggered scene changes, and automatic highlight clipping to reduce manual effort during live productions.
Built knowledge bases and lightweight analytics that turn operational data into clear insights and ready-to-share updates.
Running helpdesk systems, automated workflows, and asset management programs for large-scale organizations.
Designing and integrating audiovisual systems, including multi-cam workflows and modern scene management tools.
Coordinating teams, vendors, and timelines, supported by knowledge bases and analytics that reduce administrative overhead.
Delivering live events and broadcasts with reliable production workflows, assisted automation, and multilingual support.
Building dependable teams and refining workflows through clear process design and steady mentorship.
Standardizing processes and tooling to improve consistency, quality, and day-to-day team efficiency.
For over a decade, I have led enterprise IT operations at scale, managing Apple ecosystems and complex technology environments. My approach combines deep technical expertise with a focus on reliable service delivery — adopting modern tools and automation where they genuinely improve support, reduce routine work, and surface useful insights.
PT Basundara Semesta Raya, Bali
Lead the full project lifecycle for audiovisual productions and technology-driven creative ventures, overseeing strategic planning, technical infrastructure, content distribution, DRM, and live streaming. Serve as a trusted client consultant on production strategy while adopting assisted multi-cam switching and voice-triggered scene changes for live productions across music, hospitality, and creative sectors.
Jakarta Intercultural School
Led a newly merged IT and AV multimedia division serving an international community of more than 2,800 users. Introduced a helpdesk copilot that reduced ticket resolution time by 20%, managed deployment and lifecycle support of 3,000+ Apple devices and 8,000+ technology assets, and automated routine IT workflows through Google Workspace to free up 10% of team capacity.
Jakarta Intercultural School
Led multimedia operations supporting educational programs, institutional communications, and large-scale community events. Managed design consultation, vendor coordination, integration, and commissioning of multiple theater technology upgrades. Coordinated technical production for TEDxJIS, graduations, theater productions, and international conferences, building standardized multimedia workflows that lifted service quality.
Jakarta Intercultural School
Provided empathetic, proactive technical support for the 1-to-1 School Laptop Program, ensuring educators and students had reliable tools for uninterrupted learning. Administered the Mobile Device Management (MDM) system, streamlining device setup and application deployment to maintain a frictionless, hassle-free digital environment across the campus.
Edupro Solusindo — Apple Education & Enterprise Reseller
Advised enterprise and education clients on Apple ecosystem deployment and audiovisual technology integration. Led solution design, technical presentations, and implementation support for Apple and AV initiatives, while delivering user and technical training that enabled successful large-scale institutional rollouts across diverse client environments.
EMAX Indonesia — Apple Premium Reseller
Founding team member of Indonesia's first Apple Premium Reseller, helping establish retail operations and customer engagement strategies from the ground up. Managed daily store operations while delivering consultative sales and tailored Apple technology solutions for corporate and higher education clients, contributing to early enterprise project wins.
B.A.T.S. — Shangri-La Hotel Jakarta
Managed the commissioning and technical validation of sound system installations for the B.A.T.S. venue project. Coordinated contractors and technical teams to ensure every component was properly installed, tested, and optimized for reliable day-to-day operations prior to handover, delivering a polished hospitality entertainment experience.
Hard Rock Hotel Bali
Delivered professional live sound support within premium hospitality and entertainment environments, supporting artists and performers in front of large audiences. Served as recording engineer for studio sessions while developing deep expertise in live production operations, technical troubleshooting, and high-pressure event execution.